I got so fed up with my support system, and after years of using tools like Intercom, I built my own platform with everything I've ever wanted in a support desk. The biggest upgrade for me was the MCP connection. I can pull down a ticket with a bug and solve it with Claude (or Codex) and get the agent to fix and then draft a reply in my own voice. It also allows customers to connect their agent to my support desk and ask questions. This would be agent to agent with a human in the loop. But the normal day to day stuff is mainly live support or AI enabled support.
Hey Team, working on a project that makes it easier to track time on Mac.
- There's a desktop app tracking the title bar and time you spend in each app.
- You can use this 100% free, or sync this back to https://heygopher.ai to match the time up with your active projects.
- if you use HeyGopher you can manage your time, team, projects, quotes and invoices.
This pairs pretty well with my normal project https://goodsign.io which is a Docusign alternative that is pay as you go. No subscription.
Nice — freelance ops tooling is a real pain point. The rates calculator is a good acquisition hook.
One thing I've noticed building in this space: freelancers are remarkably bad at collecting testimonials from clients (who usually love them!). The workflow ends after the invoice is paid and nobody ever goes back to ask for a written review. Worth thinking about whether that's a hook you could add — "invoice sent, client paid → automated ask for a testimonial."
I'm building something adjacent to that problem: socialproof.dev. Would be curious what your users say when you ask how they handle testimonials.
Loving how well Ghostty works and looks.
When running several Projects I need quite a few tabs as all these AI agents take sometime to complete. Overhead tabs get real messy very quickly. Multiple windows become a nightmare quickly. Side bar tabs have been my solution.
I love iTerms sidebar tabs - I add emojis to mine for my key projects and any subtask just lives under the master tab like a folder.
Would love to see sidebar tabs - or it sounds like I can code my own.
cool - played a few games. When you connect the wrong dot you cannot undo it? I couldn't figure out. Clicked the line, clicked the previous dot and clicked reset button.
I got so fed up with my support system, and after years of using tools like Intercom, I built my own platform with everything I've ever wanted in a support desk. The biggest upgrade for me was the MCP connection. I can pull down a ticket with a bug and solve it with Claude (or Codex) and get the agent to fix and then draft a reply in my own voice. It also allows customers to connect their agent to my support desk and ask questions. This would be agent to agent with a human in the loop. But the normal day to day stuff is mainly live support or AI enabled support.
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