I think you hit the nail on the head with email. So much is about perception and not technology. When people think about Blackberry they think about email and business. That's it. They don't imagine awesome fun games or music players or videos or cameras even though the blackberry (in theory) has all those.
Nokia has a similar problem, I think. When people imagine Nokia they imagine a 1990s era dumb phone, or at best a crippled feature phone. It doesn't matter what else Nokia does, they are defined that way in the consumer mind.
When people think of Android they think of Google, super smart things like mapping, searching, voice recognition, translation, calendaring, etc. They feel like they are on the edge, living in the future.
And when they think of the iPhone they think of the slick, super smooth experience, the games and multimedia features, apps.
It doesn't really matter what any of these companies do, they'll continue to be defined this way and only Android & iPhone have a truly positive image in this new world. WP7 is hard to define and I'm divided on whether Nokia is good or bad because when Nokia becomes an influence on the brand it may well act like a boat anchor rather than the winch MS obviously wants it to be.
Nokia has a similar problem, I think. When people imagine Nokia they imagine a 1990s era dumb phone, or at best a crippled feature phone. It doesn't matter what else Nokia does, they are defined that way in the consumer mind.
When people think of Android they think of Google, super smart things like mapping, searching, voice recognition, translation, calendaring, etc. They feel like they are on the edge, living in the future.
And when they think of the iPhone they think of the slick, super smooth experience, the games and multimedia features, apps.
It doesn't really matter what any of these companies do, they'll continue to be defined this way and only Android & iPhone have a truly positive image in this new world. WP7 is hard to define and I'm divided on whether Nokia is good or bad because when Nokia becomes an influence on the brand it may well act like a boat anchor rather than the winch MS obviously wants it to be.