Cloudflare isn't special. Any business (or individual) who pays for google apps gets 24/7 email and phone support. I hate this perception that google has terrible customer support. If you want support, stop being a free user.
I friend of mine got his Gmail deactivated (as you know, without any explanation or means to dispute it). With it, hundreds of purchased Android apps got lost as well. As there isn't much you can do, after a week, he created a new account and had to repurchase most of the Android apps and switch all his accounts to it. Some services require access to your old email, so, he had to recreate some of those as well.
Google having 24/7 email and phone support for google apps doesn't seem to jive with this statement in the parent:
"We have senior contacts at Google who we worked with"
Saying "senior contacts" seems to indicate that they have specific high level people that they personally know who were able to escalate beyond what the response would be for a typical user.
