I'm curious what path the OP took, and how we could improve ranking here (I work at facebook, but not on help center). I imagine the majority of people who search for this are looking to memorialize an account, not un-memorialize it, so I think in general the current ranking is correct, even if it failed in this case.
[EDIT: as ldbrandy points out below, we're making it so this is the first thing you see when you log in as a memorialized account.]
Why not have a special "unmemorialize" button when the account is logged in? Either the person is really dead, in which case the user logging in is probably in charge of managing the remembrance and would not press the button, or the person is not dead and he/she is logging into their own account, which has been pranked.
Or, someone hacked the account. Identity theft of a deceased person is more disturbing than of a live individual - just imagine how friends of that person would feel if the account would start broadcasting that its owner is still alive.
On a related note, a friend of mine has a lot of what she posts flagged as abuse, both on her personal page and on a religious ministry page she's involved with (the posts are not abusive in any way.) Even though she's pretty much locked down her own account, comments she posts to friends' pages often get flagged, sometimes resulting in month-long bans. It seems obvious somebody out there has a grudge and is abusing the flag system; I'm frankly surprised they haven't used the memorial system yet.
A few of us have gone through this same search process, but haven't been able to find an official answer: is there some sort of appeals process? Is there some way to get a manual review, and perhaps some sort of block put in so that the same people can't keep flagging her?
If there is such a process, how can facebook improve the discoverability? If there isn't such a process, is there a person or department we can contact to intervene directly?
If I search for "facebook memorialized" on the google, the first result takes me to https://www.facebook.com/help/?page=185698814812082, which has a link to the right page (though it's at the bottom)-:.
I'm curious what path the OP took, and how we could improve ranking here (I work at facebook, but not on help center). I imagine the majority of people who search for this are looking to memorialize an account, not un-memorialize it, so I think in general the current ranking is correct, even if it failed in this case.
[EDIT: as ldbrandy points out below, we're making it so this is the first thing you see when you log in as a memorialized account.]