I once owned a PowerBook 5300 and at the time Apple's tech support process was horrible, and the company didn't stand behind its products.
It took me years to be willing to buy another Apple product, which was an iPad Shuffle. Turns out I really liked that product, and Apple had finally started to fix its tech support process.
I now own tons of Apple products, including several macs, an Apple TV, iPhone, iPad, etc. My last stop by the Genius bar resulted in no questions asked replacement of a few pieces of Apple gear that had broken (headphones, a bluetooth keyboard). I was extremely impressed.
A recall is a different thing, since it is ultimately a decision about the cost of the recall vs the harm to the brand of not doing the recall... this leads to the desire to have the recall be as inexpensive as possible.
Nonetheless, I hope this isn't a sign that Apple is reverting to its old ways.
It took me years to be willing to buy another Apple product, which was an iPad Shuffle. Turns out I really liked that product, and Apple had finally started to fix its tech support process.
I now own tons of Apple products, including several macs, an Apple TV, iPhone, iPad, etc. My last stop by the Genius bar resulted in no questions asked replacement of a few pieces of Apple gear that had broken (headphones, a bluetooth keyboard). I was extremely impressed.
A recall is a different thing, since it is ultimately a decision about the cost of the recall vs the harm to the brand of not doing the recall... this leads to the desire to have the recall be as inexpensive as possible.
Nonetheless, I hope this isn't a sign that Apple is reverting to its old ways.