>"It's a little disappointing to see these hyperbolic comments on a site I normally associate with an educated, smart, logically-thinking group of people."
What's really disappointing is that there are educated, smart, logically-thinking people who refuse to believe that there is any hype behind the quality and customer service of Apple. Both are okay, but not exceptional.
I'm on my second MBA. I had the 2010 model, then traded it in for the 2011. The first model was good; never had a problem, but only owned it for a year. This latest version is having trackpad issues: I use real click, not tap-to-click. But my trackpad has become so sensitive to pressure that you can hardly rest your finger on the pad without a click registering. When doing anything more than web-browsing, it's nearly unusable, requiring me to carry a mouse around.
Now this sucks, because to me the Apple trackpad is the biggest reason for owning one of their laptops. I have Apple Care, but they seem to think that everything is fine. So I'm out of luck...until I get a new laptop. The next one can't be an Apple.
As the author writes, it's hard to understand being told you have no issue, when there is clearly a problem. And this tarnishes Apple's reputation for HIGH quality and GREAT customer service.
All companies have hype; entire departments devoted to marketing. And of course there are people who don't want to see flaws in items they purchase; this isn't limited to Apple, as much as its critics want to espouse the idea of a Reality Distortion field. Its a known psychological phenomena that people are less critical of things they have a financial investment in.
But it gets tiresome when HN has an article that shows one users poor experience, and then the boo-birds fly down with their cries of evil Apple. I'm sorry the gent had a poor experience, and Apple should fix/replace the screen or MBP itself.
What's really disappointing is that there are educated, smart, logically-thinking people who refuse to believe that there is any hype behind the quality and customer service of Apple. Both are okay, but not exceptional.
I'm on my second MBA. I had the 2010 model, then traded it in for the 2011. The first model was good; never had a problem, but only owned it for a year. This latest version is having trackpad issues: I use real click, not tap-to-click. But my trackpad has become so sensitive to pressure that you can hardly rest your finger on the pad without a click registering. When doing anything more than web-browsing, it's nearly unusable, requiring me to carry a mouse around.
Now this sucks, because to me the Apple trackpad is the biggest reason for owning one of their laptops. I have Apple Care, but they seem to think that everything is fine. So I'm out of luck...until I get a new laptop. The next one can't be an Apple.
As the author writes, it's hard to understand being told you have no issue, when there is clearly a problem. And this tarnishes Apple's reputation for HIGH quality and GREAT customer service.